Kente Shoulder Strap

LIMITED 1 YEAR WARRANTY POLICY AND GUIDELINES

We stand by the quality and durability of every bag we make, that is a guarantee you can stand by. Our bags are made to last over extended periods of use, but inevitably everything does eventually wear out. So, when your bag wears out as all things do, you’ll know you’ve gotten the most out of your money and your experience. Flashy bags covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for a year, except for certain exclusions identified below.

This warranty applies to all Flashy bags branded bags. Please carefully review the exclusions to confirm whether your product is covered. If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only unaltered and unmodified items and original workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Liquids spilled inside bags causing deterioration to fabric and/or materials will not be covered. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

Payment method

We accept Paypal, VISA, MasterCard, American Express, and Discover. We do not accept personal checks, money orders or direct bank transfers.

Track your order

We send out tracking # via email when order is shipped. You can use the number to track your package. If you have an account with us, you can check the status of your order at any time, by simply logging into your account as well.

Change or cancel your order

If you need to change or cancel your order, please contact us immediately. We process and ship orders fast. Once our warehouse has processed your order, we won’t be unable to make any changes.
Please text our customer care department at:
(502)-858-5750 M-F 9:00AM – 6:00PM EST.

Why do I get an error message when I enter my shipping and billing addresses?

If you are receiving an error message, there may be a problem with your credit card information, billing, or shipping address. The billing address must match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

I can't process my order. What should I do?

If you’re still receiving an error message after reviewing your credit card information, billing, and shipping address, make sure you’re using the latest version of your web browser.
Please only click the “Place Order” button once to avoid multiple authorizations.
If you continue to receive error messages, please text Customer Care at:
(502)-858-5750 M-F 9:00AM – 6:00PM EST

Do I pay sales tax?

Customers outside of Kentucky do not have to pay sales tax. Since our company is based in and operates in Kentucky, we pay tax for sales generated in KY. Customers from Kentucky will be charged 6% of the retail price as stated in KY Sales Tax Guides.

Do you have any store locations?

We’re an online-focused fashion store, which means you can shop with us 24/7.

Flashy Bags Store (“we” and “us”) is the operator of (https://flashybags.com/) (“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General Subject to stock availability

We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

We offer free standard shipping worldwide for all orders over $250. Shipping charges for your order will be calculated based on order weight and displayed at checkout. If there is any tax or duties applicable, that would be paid by the receiver (customer).

3. Delivery Terms

3.1 Transit Time

Flashy Bags Store delivers to more than 170 countries around the world. Your shipping method will automatically be selected best for your delivery location based on the regular or express (optional) delivery. The average time of transit is between 3 to 20 days depending on the location of delivery.

3.2 Dispatch Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

3.3 Change of Delivery Address

For the change of delivery address requests, we can change the address at any time before the order has been dispatched.

3.4 Items Out of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

3.7 Delivery Time Exceeded

If the delivery time has exceeded the estimated time, please contact us so that we can check with our courier services.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged in Transit

All our shipments are insured and traceable and require a signature upon receipt. Our packages are prepared so to avoid possible damages but please remember to sign unchecked if the parcel has been damaged during transit.

6. Duties & Taxes

6.1 Sales Tax

Sales tax will be displayed on the website if applicable.

6.2 Import Duties & Taxes

Import duties and taxes for international shipments will be paid by the customers if required upon arrival in the destination country.

7. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

7.1 Process for parcel damaged in transit.

We will process a refund or replacement as soon as the courier has completed its investigation into the claim.

7.2 Process for parcel lost in transit.

We will process a refund or replacement as soon as the courier has investigated and deemed the parcel lost.

8. Customer service

For all customer service inquiries, please email us at support@flashybags.com.