Welcome to Flashy Bags! Below you will find our store policies that cover everything from payments to shipping, returns, and more. We strive to offer a seamless shopping experience and are committed to transparency and quality service.

1. Payment Policy

We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express, Discover), as well as PayPal and other secure payment options available at checkout. All payments are processed securely, and your information is protected at all times.

2. Shipping Policy

  • Shipping Locations: We ship our bags from two locations—Signature Luxe Collection bags ship from our warehouse in Louisville, KY, and Artisan Series bags are shipped directly from our partners in Italy.
  • Processing Time: Orders are processed within 2-3 business days, excluding holidays.
  • Free Shipping: We offer free shipping on all orders over $350.
  • For more details, please refer to our Shipping Policy.

3. Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you need to return your item, you can do so within 30 days of receiving your order.

  • Eligibility: Items must be unopened, unused, and in their original packaging. Please include your receipt or proof of purchase.
  • Restocking Fee: A 10% restocking fee will apply to orders that were shipped for free.
  • Non-Returnable Items: Sale items and gift cards are non-returnable.
  • For more information, please refer to our Returns & Refunds Policy.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. Use our Track My Order page to easily check the status of your shipment at any time.

5. Order Cancellation Policy

We understand that sometimes plans change, and you may need to cancel your order. Orders can be canceled within 12 hours of placement. Please contact us at support@flashybags.com as soon as possible if you wish to cancel.

After the 12-hour window, orders may already be in processing and cannot be canceled. We appreciate your understanding.

6. Custom Duties and Taxes

  • Domestic Orders: For orders shipped within Kentucky, applicable sales taxes will be applied at checkout.
  • International Orders: Customers are responsible for any customs duties, taxes, or other charges that may apply after the product is shipped.

7. Privacy Policy

We value your privacy and are committed to safeguarding your personal information. Please refer to our Privacy Policy to understand how we collect, use, and protect your data.

8. Customer Service

Our customer service team is available to assist you with any questions or concerns. You can reach us via email at support@flashybags.com. We aim to respond to all inquiries within 24-48 hours.

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